Frequently Asked Questions

Keepsake is a personal system to empty your head and free your creativity. You capture a thought, a task or a photo in three seconds; you organize it later, linked to the people and projects it belongs to; and you share what deserves to be read on your own Keepsake Page. Contacts sit at the center: every note, task and exchange can be tied to a person, so over the years Keepsake becomes a memory of your ideas and your relationships that no one else has.

It's simple: go to keepsake.place, enter your email address in the signup form, and you're in. Next time you visit, enter your email again and we'll send you a Magic Link — one click and you're logged in. If you prefer a traditional password, you can set one in Settings > Account > Security. Once defined, you can log in with your email and password instead.

Everyone! Keepsake is for anyone who has things to manage in their daily life — whether you work or not. Freelancers, consultants, entrepreneurs, but also active retirees, busy parents, students, or anyone dealing with mental load. If you've ever forgotten a birthday, lost track of a conversation, or wished you had one place to organize your notes, tasks, and relationships — Keepsake is for you.

Not at all. Keepsake brings together your notes, tasks, projects, and the people you interact with — all in one place. That's useful in everyday life, not just at work. Whether you're managing a business or managing a household, the mental load is real. We especially think of active retirees and parents — Keepsake is designed to help lighten that load.

Apple Notes stores notes. Keepsake connects your notes, tasks, and contacts together. Does Apple Notes help you keep track of your relationships? Remind you to follow up with someone? Show you everything related to a project in one place? That said, if your current system works well for you — keep it! We all have our own way of working, and finding the right tool is always a challenge. Keepsake was born because its creator couldn't find what he needed, and it's designed for people who think the same way: something simple and effective, not a productivity powerhouse with endless options. Keepsake isn't for everyone — and that's OK.

You have nothing to migrate. Start with an empty Inbox. Write down whatever crosses your mind from today. Keepsake will fill up naturally, little by little. The goal isn't to replace your history — it's to give you an effective tool to better organize your future. Of course, if you ever want to import existing contacts, you can always do so later via vCard (.vcf) files.

Yes! Just enter your email address to create an account — that's it. No personal information, no credit card, nothing else. You get 30 days of free trial with full access to all features. If you like the app, only then will you choose your plan (monthly or annual subscription) and proceed with a secure card payment through our partner Stripe.

Yes! Keepsake supports Markdown — a simple syntax to format your text. Use **bold** for bold, *italic* for italic, - [ ] for interactive checkboxes, - for bullet lists, and # for headers. The formatting appears when you save your note. Check our complete Markdown guide for all the details.

Type - [ ] (dash, space, open bracket, space, close bracket) at the start of a line to create an unchecked item. Use - [x] for a checked item. Once saved, the checkboxes become interactive — click them to toggle! Press Enter to automatically continue the list. See our checklist guide for more details.

Yes! Keepsake works offline. You can capture notes, create tasks, and browse your contacts even without an internet connection. Your changes will sync automatically when you're back online. This is especially useful for QuickNotes — capture your ideas anywhere, anytime.

Type @ in your QuickNote: a list of your contacts and companies appears, and Keepsake inserts @Name@ (someone new? create the contact from the same list). For example: "Had coffee with @John@, discussed the project." The link is created immediately — the note shows on John's profile, with a to sort badge while it waits in your Inbox. It lands in the Inbox as a note, not as a journal entry: to add it to John's history, open the Inbox and choose To journal (J): the entry form opens pre-filled, with John already linked. See sorting your Inbox.

Click the globe icon on the note — it toggles between publish and unpublish. You can do this from three places: (1) directly on the note's card in Notes — the globe is among the actions that appear when you hover it; (2) inside the note editor when you have it open in focus mode; (3) from your public page, click the pencil icon above a published note — it takes you back to the note in the app, where the globe is ready to toggle. Publishing doesn't move the note, so you never lose track of it. See the full guide for details.

Open the account menu — your name at the bottom of the sidebar on a computer, your avatar at the top right on a phone — and choose View my Keepsake Page: your public page opens in a new tab, ready to be shared from its address bar. The entry appears once you have chosen your page address in Settings → Keepsake Page → Public profile.

Yes. In Settings → Keepsake Page → Page appearance you can pick one of three themes (Ivory, Paper, Night), one of four accent colors (Terre de Sienne, Prussian Blue, Sage Green, Ink), turn the drop cap on or off, and choose the page language (French or English, independent from your app language). A contact email, which shows a "Write" button in your header, can be added just above, in Public profile. Each choice is saved on its own as soon as you make it — there is no Save button — and applied on the first paint — visitors always see the style you picked. See customize the appearance for details.

The Constellation is an interactive 3D diagram that visualizes all your contacts, tasks, notes, pages, and entries. Go to Settings → Keepsake Page → My Constellation. There you'll find a unique link you can view or share. For now it's a visualization tool, but it will evolve — your suggestions are welcome!

A QuickNote is a temporary capture that lives in your Inbox — think of it as a post-it. It's raw, fast, meant to be sorted later. A Note is kept: it appears on contact profiles, on pages, and in Notes. To turn a QuickNote into a Note, click Keep as note (G) in the Inbox. The other sorting buttons put it into your publishing flow (Keep to publish, U), make it a Task (T) or send it To journal (J); the “…” menu can also publish it right away (Publication). The lifecycle: capture (QuickNote) → sort (Inbox) → keep (Note). See The Inbox.

None — they are the same thing: what used to be called tags are now simply called pages, with two ways of typing them. #page name# (type # to open the page picker) and [[Page name]] (type [[) both link your content to the same page, which gathers every note, task, entry and contact linked to it. Use whichever syntax feels natural: many people use # for quick labels and [[ ]] inside sentences. Any page can be turned into a project, with its own description, color and icon.

Type #page name# (the closing # is inserted automatically) or [[page name]] (double square brackets) anywhere in a note, task, or entry. When you save, recognized pages appear highlighted and become clickable — tap one to jump straight to that page, where you'll find all related notes, entries, and tasks in one place. All your pages are also accessible anytime from "All pages" (in the sidebar, or the Pages tab on a phone) or through the search.

Yes! Keepsake offers a calendar feed (webcal) that lets you subscribe to your tasks from any calendar app — Apple Calendar, Google Calendar, Outlook, and more. Your pending tasks appear as all-day events on the right dates. The feed is read-only: your calendar app displays the tasks, but you manage them in Keepsake. To enable it, go to Settings → Connections → Calendar and activate the feed. Note: Keepsake uses Time Blocks for task management (sequential, not hourly scheduling), so the calendar feed is a complement — not a replacement — for the Today view in Keepsake.

It depends on your calendar app. Apple Calendar can refresh as often as every 5 minutes (configurable in subscription settings). Google Calendar refreshes subscribed calendars about once every 12–24 hours — this is a Google limitation, not a Keepsake one. Outlook typically refreshes every few hours. If you need an immediate update, you can remove and re-add the calendar subscription to force a refresh.

Time Blocks are Keepsake's unique approach to task management. Instead of scheduling tasks at specific times (like a calendar), you organize them in sequence — one after another. If you finish early, you're free. If it takes longer, the next block simply moves. No guilt, no rescheduling chaos. It's flexible productivity that adapts to real life.

Absolutely! Just mention a contact with @ in your task description, and it will appear in that contact's profile. For example: "Follow up with @Marie@ about the proposal" — this task shows up in your Today view AND in Marie's profile, giving you full context of what you need to do with each person.

Nothing to do: they come with you. Overdue tasks automatically show up in today's tasks the next day — no ritual, no manual carry-over, no guilt. They stay there until you check them off or move them. If a task belongs to another day, click Snooze on its card and pick a date in the Remind me… menu (Tomorrow, Next Monday, In one week…), or choose Someday to keep it without a date. See Today's tasks.

Click Snooze on the task card. A Remind me… menu opens: ASAP, Today, Tomorrow, Next Monday, In one week, 1st of next month, In one month, In 6 months, Start of next year, In one year, Someday, or Choose a date… for any date. For dated options, Keepsake shows the exact date and asks you to confirm; ASAP and Someday apply right away.

Yes! When creating a task, you can set it to repeat on a fixed schedule (every X days, weeks, months, or years). Keepsake supports two modes: Fixed date — tasks appear on a set schedule regardless of completion (e.g. rent on the 1st), and After completion — the next task only appears after you complete the current one (e.g. water plants every 3 days). Recurring tasks appear automatically when you navigate to future days — no manual creation needed. See our recurring tasks guide for details.

Yes! Navigate to any future day using the arrows in the Today view, and your recurring tasks will already be there. They are projected automatically based on your schedule. When you interact with a future recurring task (check it off, snooze it, or edit it), Keepsake creates the actual task at that moment. If you haven't opened the app for a few days, missed occurrences (up to 7 days) will appear on today's view.

Yes! Keepsake supports Company Profiles as first-class entities. Create a profile for each organization with name, website, email, phone, address, and notes. Link your contacts to companies (with optional roles like "Sales Director"), and see all related tasks, notes, and history in one place. Companies are also searchable with Cmd+K and can be @mentioned in your notes. See our Company Profiles guide for details.

Open the company profile and tap "+ Add a person". Search for an existing contact by name or email, select them, and optionally add their role or job title at the company. The contact now appears on the company page — and the company appears on the contact's profile too. A contact can belong to multiple companies.

Yes! Companies appear in the @ suggestions alongside your contacts. Type @ followed by the company name in any note, task, or entry. Companies are marked with a building icon in the dropdown. You can even mix contact and company mentions: "Meeting with @Marie@ at @Synapse Technologies@."

Keepsake has no built-in voice recording or dictation — but your keyboard's dictation works in every text field, including the capture bar. On iPhone, tap the microphone on your keyboard. On Android, tap the mic on Gboard. On Mac, press Fn twice (or the microphone key). On Windows, press Windows + H. Your words are typed into the bar; press Enter to save the QuickNote.

Two ways. At capture time, end your QuickNote with a T+ code: "Buy bread T+2" creates a task due in two days. T+0 = today, T+1 = tomorrow, T+7 = in a week, T+ASAP = no date, until done, T+? = someday. The task is created directly and skips the Inbox. For a note already in your Inbox, T+ no longer applies: click Task (T) — the form opens pre-filled in a panel — or choose Create linked task in the “…” menu (the note stays, the task is linked to it).

Images are resized and compressed in your browser before upload, so notes stay fast to load on mobile: the longest side is capped at 1600 px, and JPEG files are re-encoded at 85% quality. A typical iPhone photo goes from 5–8 MB to about 300–500 KB.

The format is preserved where it matters: a PNG stays a PNG, losslessly — which is what you want for an infographic, a screenshot, or anything containing text. If a detailed image looks degraded, exporting it as PNG rather than JPEG before inserting it usually solves it. Text and thin lines suffer far more from JPEG compression than photographs do.

Yes. Keepsake connects to Claude and other assistants through MCP, an open standard — 87 tools covering contacts, companies, tasks, time blocks, notes and margin comments, dated notes, entries, pages and days. The easiest way is the hosted connector at https://app.keepsake.place/api/mcp: add it as a custom connector in Claude (web, iOS or Desktop), sign in to Keepsake and authorize (OAuth) — no install, no API key. You'll find the address in Keepsake under Settings → Connections → API keys and Claude. You can also run it locally with npx keepsake-mcp, install the one-click .mcpb extension for Claude Desktop, or call the REST API. Step-by-step in Connect your AI assistant and on the Keepsake for AI page.

Keepsake is a Progressive Web App (PWA) — no app store needed. On iPhone: open app.keepsake.place in Safari, tap the Share button, then "Add to Home Screen". On Android: open it in Chrome, tap the menu (3 dots), then "Add to Home screen" or "Install app". You'll get a full-screen, app-like experience with offline support.

Yes! On Mac: open app.keepsake.place in Safari, click Share, then "Add to Dock". On Windows: open it in Edge, click the menu (3 dots), then "Apps" > "Install Keepsake". Chrome works on both platforms too. Once installed, Keepsake opens in its own window like a native app.

This is a known limitation with Magic Links and installed PWAs on mobile. The fix is simple: create a password for your account. On your computer, go to app.keepsake.place > Settings > Account > Security > Create a password. Then log in to the mobile app using your email and password instead of the Magic Link. Your data syncs automatically — you won't lose anything.

First look for an Update available line at the bottom of the sidebar (a dot on the More tab on a phone): click it to switch to the latest version. Otherwise, after an update, your device may still be running an older version of the app from cache. Here's how to force a refresh:

On desktop (Chrome, Firefox, Edge):
Go to app.keepsake.place and press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac).

On desktop (Safari):
Press Cmd+Option+E to clear the cache, then Cmd+R to reload.

On iPhone/iPad:
Close the app completely (swipe it away from the app switcher), then reopen it. If the issue persists, go to Settings → Safari → Clear History and Website Data, then reopen Keepsake.

On Android:
Close the app completely, then reopen it. If needed, go to Settings → Apps → Keepsake → Storage → Clear Cache.

If the problem persists, contact us at support@keepsake.place.

You should not have to log in every time — your session is kept, and installing Keepsake as an app on your home screen (see Install on your phone) is what makes it stick reliably: opening it from the browser in a private tab, or clearing your browsing data, ends the session.

Keepsake has no built-in Face ID or fingerprint unlock. The practical equivalent today: set a password in Settings → Account → Security, save it in your device's password manager (iCloud Keychain, Google Password Manager, 1Password…), and your phone will offer Face ID or your fingerprint to fill it in. Native biometric login is on our list.

You do. Your data belongs to you, always. We don't sell your data, we don't use it for advertising, and we don't share it with third parties. You can export all your data at any time from Settings → Data → Export or delete.

Yes, absolutely. Go to Settings → Data → Export or delete. From there, you can: 1. Download all your data (contacts, notes, tasks, entries — everything), or 2. Delete your account if you wish. Your data belongs to you — we make it easy to take it with you, anytime.

Yes! Keepsake supports importing contacts via vCard files (.vcf) — the universal contact format used by Apple, Google, Outlook, and most phone apps. Open the account menu (your name, bottom left on desktop — or your avatar top right on mobile) and select "Import a vCard", then pick your file. You can import: a single-contact vCard, a multi-contact vCard (e.g. your entire address book exported as one file), or multiple individual vCard files. All your contacts will be added to Keepsake instantly. Need to export your contacts first? Check our guide for step-by-step instructions for each platform.

In the European Union. The database and file storage (your contacts, notes, entries, tasks, images) run on Supabase in Paris, France (eu-west-3). Everything you write in Keepsake lives there and stays there.

Two services process a limited amount of personal data outside that perimeter, and we would rather say so plainly: Stripe for payments (billing details) and Resend for outgoing emails (your email address). Both are covered by the European Commission's standard contractual clauses. Neither ever receives the content of your notes, contacts or entries.

The application itself is served by Vercel's worldwide CDN — that is code and static assets, not your data.

No. Your content is never used to train any AI model, and it is never sold or shared with third parties.

Your data belongs to you — that will never change. You can export everything at any time (contacts, notes, tasks) in JSON format. If one day the service were to stop — which is not in our plans — we commit to: 1. Notifying all users well in advance, 2. Keeping the service running long enough for everyone to retrieve their data, 3. Providing additional export tools if needed. Subscribing to Keepsake is a mutual commitment: you trust us, and we commit to being worthy of that trust.

One plan, everything included: €9 per month, or €89 per year (about €7.42 a month — roughly two months free). Every account starts with a 30-day free trial, with full access and no credit card. You only choose monthly or yearly at the end of the trial, if Keepsake has earned its place. Payments go through Stripe, and you can cancel anytime.

You can cancel anytime from Settings → Account → Subscription, then Manage subscription. Your access continues until the end of your billing period. No questions asked, no hoops to jump through. You can also export your data before canceling.

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment provider Stripe. All transactions are encrypted and we never store your card details.

This can happen when the app's cache hasn't refreshed after your payment. Here's how to fix it:

On desktop:
Go to app.keepsake.place and force-reload the page: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac). On Safari (Mac): press Cmd+Option+E first, then Cmd+R.

On mobile (installed app):
Close the app completely (don't just put it in the background — swipe it away), then reopen it.

If the problem persists after these steps, contact us at support@keepsake.place and we'll sort it out right away.